Terms and Conditions

Last Updated: January 5, 2026

1. Introduction

Welcome to Coppic (“we,” “our,” or “us”), a content creation service operated by a South African registered company. These Terms and Conditions (“Terms”) govern your access to and use of the Coppic website at https://www.coppic.app (the “Website”) and our content creation services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

Legal References:

These Terms are governed by the laws of the Republic of South Africa
Where applicable, the Consumer Protection Act 68 of 2008 (“CPA”) applies
Personal information is processed in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”)

2. Service Description

Coppic is a content creation platform that helps small teams create high-quality, on-brand social media content and blog posts using state-of-the-art AI tools and automation.

2.1 Content Drops

Each Content Drop includes:

10 social media posts
1 blog announcement social post
1 blog post

2.2 Membership Options

We offer two membership tiers:

Recurring Monthly Membership:

5 Content Drops per month on a recurring subscription basis
Automatically renews each month

Annual Package:

60 Content Drops (once-off purchase)
Must be used within one year from the date of purchase
Non-recurring

3. Account Registration and Eligibility

3.1 Account Creation

To access our Services, you must create an account by providing accurate, current, and complete information. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use

3.2 Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use our Services. By using our Services, you represent and warrant that you meet these requirements.

3.3 Business Use

Our Services are designed for business and commercial use. You represent that you are using the Services on behalf of a business entity or for commercial purposes.

3.4 Consumer Protection Act Application

To the extent that the Consumer Protection Act 68 of 2008 applies to your use of the Services, nothing in these Terms is intended to limit any rights you may have under that Act. This includes, but is not limited to, your rights to:

Fair and honest dealing (Section 40 of the CPA)
Fair, just and reasonable terms and conditions (Section 48 of the CPA)
Fair value, good quality and safety (Sections 53-61 of the CPA)

4. Subscription and Payment Terms

4.1 Recurring Monthly Subscription

Subscriptions automatically renew on a monthly basis
Payment will be charged to your designated payment method at the beginning of each billing cycle
You may cancel your recurring subscription at any time through your account settings
Cancellation will take effect at the end of the current billing period
No refunds will be provided for partial months of service
You will continue to have access to the Services until the end of the paid period

4.2 Annual Package

Annual packages are paid in full at the time of purchase (once-off payment)
The 60 Content Drops must be used within one year from the purchase date
Unused Content Drops expire at the end of the one-year period and are non-refundable
Annual packages do not automatically renew
You may continue to use unused Content Drops until the expiration date

4.3 Pricing and Changes

Current pricing is displayed on our Website at the time of purchase
We reserve the right to modify our pricing at any time
Price changes will not affect active subscriptions during their current billing period
You will be notified of any price changes before they take effect for recurring subscriptions
Notice will be provided in accordance with Section 49 of the Consumer Protection Act 68 of 2008

4.4 Payment Processing

All payments are processed through secure third-party payment processors
You authorize us to charge your designated payment method for all fees incurred
You are responsible for ensuring your payment information is current and accurate
Failed payments may result in suspension or termination of your account
We will provide reasonable notice before suspending services for non-payment

4.5 Value Added Tax (VAT)

All prices displayed are inclusive of Value Added Tax (VAT) at the current rate of 15% as required by South African law
You are responsible for paying all applicable taxes associated with your use of the Services
We will provide a valid tax invoice for all purchases as required by the Value-Added Tax Act 89 of 1991

5. Content Creation and Delivery

5.1 Content Request Process

You must submit content requests through our designated system
Requests should include necessary information such as:
- Brand guidelines
- Messaging preferences
- Target audience information
- Any specific requirements or constraints
We will make reasonable efforts to deliver content that aligns with your specifications

5.2 Delivery Timeline

Content Drops will be delivered within a reasonable timeframe after request submission
Delivery times may vary based on complexity and current demand
We do not guarantee specific delivery dates unless expressly agreed upon in writing
Estimated delivery times will be communicated when you submit your request

5.3 Revisions

Each Content Drop includes a reasonable number of revisions (as specified in your membership tier)
Additional revisions beyond the included allowance may be subject to additional fees
Revision requests must be submitted within 14 days of content delivery
We will communicate the specific revision policy applicable to your membership tier

5.4 Content Quality and AI Use

We use state-of-the-art AI tools and automation to create content
While we strive for high quality, all content should be reviewed by you before publication
You acknowledge that AI-generated content may occasionally produce unexpected or unintended results
We do not guarantee that all content will be immediately suitable for publication without review
You are solely responsible for reviewing and approving all content before use

5.5 Your Responsibility

In accordance with Section 61 of the Consumer Protection Act 68 of 2008, you acknowledge that:

You must review all content before publication or distribution
You are responsible for ensuring content meets your business needs and objectives
You are responsible for compliance with any applicable laws or regulations in your use of the content

6. Intellectual Property Rights

6.1 Service Ownership

The Website, Services, and all related technology, software, designs, and intellectual property are owned by Coppic and are protected by:

The Copyright Act 98 of 1978
The Trade Marks Act 194 of 1993
Common law intellectual property rights
Other applicable intellectual property laws

6.2 Content Ownership

Upon full payment for a Content Drop:

You own the final content created specifically for you
You receive a perpetual, worldwide, royalty-free license to use, modify, and publish the content for your business purposes
You may not resell the content as a standalone product or service
We retain the right to showcase anonymized or modified versions of work as portfolio examples unless otherwise agreed in writing

6.3 Your Content and Materials

You retain ownership of all materials, information, brand assets, and intellectual property you provide to us
By submitting materials, you grant us a limited, non-exclusive license to use them solely for the purpose of creating content for you
This license terminates upon completion of the Services or termination of your account
You represent and warrant that:
- You have the right to provide all submitted materials
- Your materials do not infringe on any third-party intellectual property rights
- You have obtained all necessary permissions and licenses

6.4 AI-Generated Content

Content created through our Services may be generated with the assistance of artificial intelligence tools
You acknowledge that AI-generated content may occasionally:
- Produce unexpected or unintended results
- Require human review and editing
- Contain elements that need fact-checking
You are responsible for reviewing all content before publication and use

6.5 Third-Party Rights

You agree not to use our Services to:

Create content that infringes on the intellectual property rights of any third party
Violate any copyrights, trademarks, patents, or other proprietary rights
Use materials without proper authorization or licensing

7. User Responsibilities and Acceptable Use

7.1 Compliance with Laws

You agree to use our Services in compliance with all applicable South African laws and regulations, including but not limited to:

The Electronic Communications and Transactions Act 25 of 2002
The Consumer Protection Act 68 of 2008
The Protection of Personal Information Act 4 of 2013
The Copyright Act 98 of 1978

7.2 Prohibited Uses

You may not use our Services to create or distribute content that:

Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
Promotes violence, discrimination, hate speech, or incitement to imminent violence
Infringes on intellectual property rights, privacy rights, or other legal rights
Contains false, misleading, or deceptive information
Violates the rights of minors or exploits children in any way
Promotes illegal activities or substances
Contains malware, viruses, or other harmful code
Violates any applicable advertising or marketing regulations
Breaches any confidentiality obligations

7.3 Prohibited Activities

You may not:

Attempt to gain unauthorized access to our systems or networks
Use automated means to access the Services without our permission
Interfere with or disrupt the Services or servers
Impersonate any person or entity
Collect or store personal data about other users without authorization
Engage in any activity that could damage, disable, overburden, or impair our Services

7.4 Content Review Responsibility

You are solely responsible for reviewing all content created through our Services before publication or distribution
You must ensure all content complies with applicable laws, regulations, and industry standards
You must verify the accuracy and appropriateness of all content
We are not responsible for any damages, losses, or legal consequences resulting from your use or publication of content created through our Services

7.5 Brand Guidelines

You are responsible for providing accurate, complete, and up-to-date brand guidelines and instructions. We are not liable for content that does not meet your expectations if you have not provided adequate guidance.

8. Service Availability and Modifications

8.1 Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted access
The Services may be temporarily unavailable due to:
- Scheduled maintenance
- System updates
- Technical issues
- Circumstances beyond our reasonable control
We will provide reasonable notice of scheduled maintenance when possible
We are not liable for any damages resulting from service interruptions

8.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time
We will provide reasonable notice of significant changes when possible (typically 30 days for material changes)
Continued use of the Services after modifications constitutes acceptance of the changes
If you do not agree with modifications, you may cancel your subscription

8.3 Updates and Improvements

We continuously improve our Services and may update features, functionality, and technology without prior notice to:

Enhance user experience
Improve content quality
Implement new AI capabilities
Comply with legal or regulatory requirements

9. Cancellation and Termination

9.1 Your Right to Cancel

Recurring Monthly Subscriptions:

You may cancel your recurring subscription at any time through your account settings or by contacting us
Cancellation takes effect at the end of the current billing period
You will continue to have access to the Services until the end of the paid period
No refunds will be provided for unused portions of the billing period
All unused Content Drops from your current period will expire upon cancellation

Annual Packages:

Annual packages are non-refundable once purchased
You may continue to use unused Content Drops until the one-year expiration date
Unused Content Drops do not roll over and expire at the end of the one-year period

Consumer Protection Act Rights: In accordance with the Consumer Protection Act 68 of 2008:

You have the right to cancel within 5 business days of concluding a transaction if the transaction was concluded away from the supplier’s place of business or by electronic communication (Section 44 of the CPA)
Direct marketing provisions in Sections 11 and 12 of the CPA apply to promotional communications

9.2 Our Right to Terminate

We reserve the right to suspend or terminate your account and access to the Services immediately, with or without notice, for:

Violation of these Terms
Fraudulent or illegal activity
Failure to pay applicable fees
Abuse of the Services or our staff
Any conduct that we believe is harmful to our Services, other users, or our business interests
Creating content that violates Section 7.2 (Prohibited Uses)

Upon termination by us for cause, you will not be entitled to a refund of any fees paid.

9.3 Effect of Termination

Upon termination (by either party):

Your right to access and use the Services immediately ceases
You remain responsible for any outstanding fees
You must immediately cease using any content created through the Services unless you have fully paid for that content
Provisions of these Terms that by their nature should survive termination will remain in effect, including:
- Intellectual property rights
- Limitation of liability
- Indemnification obligations
- Dispute resolution provisions

10. Refund Policy

10.1 General Policy

All sales are final unless otherwise specified
We do not provide refunds for:
- Partially used billing periods
- Unused Content Drops from expired periods
- Change of mind after content has been delivered
Exceptions may be made at our sole discretion on a case-by-case basis

10.2 Consumer Protection Act Rights

Nothing in this refund policy limits your rights under the Consumer Protection Act 68 of 2008, including:

Your right to return goods within 6 months if they fail to satisfy the requirements and standards set out in Section 55 of the CPA
Your right to cancel certain transactions as set out in Section 44 of the CPA
Your right to a refund in circumstances provided for in the CPA

10.3 Service Issues

If you experience technical issues that prevent you from accessing or using the Services:

Contact us immediately at the contact details provided in Section 17
We will work to resolve the issue promptly
We may provide credits, extensions, or refunds as appropriate in our sole discretion
We will investigate all genuine technical issues reported within 7 days of occurrence

10.4 Disputed Charges

If you believe you have been incorrectly charged:

Contact us within 30 days of the charge
Provide details of the disputed transaction
We will investigate and resolve legitimate billing errors within 14 business days
If a billing error is confirmed, we will process a refund within 7 business days

11. Disclaimers and Limitations of Liability

11.1 Service “As Is”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

WARRANTIES OF MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
UNINTERRUPTED OR ERROR-FREE OPERATION
ACCURACY OR RELIABILITY OF CONTENT

11.2 Content Disclaimers

We do not guarantee that content created through our Services will achieve any particular result, including increased sales, engagement, or brand awareness
You are responsible for ensuring content accuracy, appropriateness, and compliance with applicable laws
We are not liable for how you use or publish content created through our Services
We do not warrant that content will be free from errors, inaccuracies, or offensive material

11.3 AI Limitations

AI-generated content may:

Contain errors, inaccuracies, or inappropriate material
Require human review and editing before use
Produce unexpected or inconsistent results
Reflect biases present in training data

We do not guarantee the accuracy, completeness, reliability, or appropriateness of AI-generated content for any particular purpose.

11.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

General Limitation:

Our total liability for any claims arising from or related to the Services will not exceed the amount you paid us in the 12 months preceding the claim
For free trials or promotional periods, our liability is limited to R1,000 (One Thousand South African Rand)

Exclusion of Damages: We are not liable for any:

Indirect, incidental, special, consequential, or punitive damages
Lost profits, revenue, data, or business opportunities
Business interruption or loss of goodwill
Reputational damage
Costs of procurement of substitute services

This limitation applies even if we have been advised of the possibility of such damages.

11.5 Consumer Protection Act

Nothing in these Terms is intended to:

Limit or exempt us from liability for any loss directly attributable to our gross negligence or intentional misconduct
Waive your rights under the Consumer Protection Act 68 of 2008
Exclude liability that cannot be excluded under South African law

Section 49(1) of the Consumer Protection Act 68 of 2008 states that a supplier must not require a consumer to waive any rights, assume any obligation, or waive any liability of the supplier on terms that are unfair, unreasonable, or unjust.

11.6 Time Limitation

Any claims arising from the Services must be brought within one year of the date the claim arose, or within the time period required by applicable law, whichever is longer.

12. Indemnification

12.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless Coppic, its officers, directors, employees, contractors, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

Your use of the Services
Your violation of these Terms
Your violation of any rights of third parties
Content you create, publish, or distribute using our Services
Your breach of any representation or warranty made in these Terms
Any negligent or wrongful conduct on your part

12.2 Process

If we seek indemnification from you:

We will provide you with prompt written notice of the claim
You will have the right to defend the claim with counsel of your choice
We may participate in the defense at our own expense
You may not settle any claim without our prior written consent

12.3 Scope

This indemnification obligation will survive termination of these Terms and your use of the Services.

13. Privacy and Data Protection

13.1 POPIA Compliance

Our collection, use, storage, and processing of personal information is governed by:

The Protection of Personal Information Act 4 of 2013 (“POPIA”)
Our Privacy Policy available at https://www.coppic.app/privacy-policy/

The Privacy Policy is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we process your personal information.

13.2 Your Rights Under POPIA

Under POPIA, you have the right to:

Access your personal information (Section 23)
Request correction or deletion of personal information (Section 24)
Object to processing of personal information (Section 11(3))
Lodge a complaint with the Information Regulator (Section 74)

To exercise these rights, contact us using the details provided in Section 17.

13.3 Data Processing

We process personal information as a “Responsible Party” as defined in POPIA. We:

Process personal information only for the purposes for which it was collected
Implement appropriate technical and organizational measures to secure personal information
Do not process personal information beyond what is necessary
Retain personal information only for as long as required by law or necessary for our purposes

13.4 Data Security

We implement reasonable security measures to protect your information in accordance with Section 19 of POPIA, including:

Encryption of sensitive data
Access controls and authentication
Regular security assessments
Employee training on data protection

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You acknowledge that you provide information at your own risk.

13.5 Data Breach Notification

In the event of a data breach involving your personal information, we will:

Notify you as soon as reasonably possible
Notify the Information Regulator if required by POPIA
Take steps to mitigate the breach and prevent future occurrences

13.6 Communications and Marketing

By creating an account, you consent to receive:

Transactional communications regarding your account and services
Service updates and important notices
Promotional materials and marketing communications

You may opt out of promotional communications at any time by:

Clicking the unsubscribe link in emails
Adjusting your account settings
Contacting us directly

Promotional communications comply with Sections 11 and 12 of the Consumer Protection Act 68 of 2008.

13.7 Information Officer

Our Information Officer (as required by POPIA Section 56) can be contacted using the details in Section 17 for any privacy-related queries or to exercise your POPIA rights.

14. Third-Party Services and Links

14.1 Third-Party Services

Our Services may integrate with or rely on third-party services and tools, including:

AI platforms and language models
Payment processors
Analytics services
Cloud infrastructure providers

We are not responsible for:

The availability, accuracy, or functionality of third-party services
The privacy practices or terms of third-party services
Any damages or losses resulting from third-party services

14.2 Third-Party Links

Our Website may contain links to third-party websites or services. We:

Are not responsible for the content of third-party websites
Do not endorse third-party websites or services
Are not liable for your interactions with third-party websites
Recommend you review the terms and privacy policies of any third-party websites you visit

14.3 Third-Party Content

Content created through our Services may include references to or be based on third-party information. You are responsible for:

Verifying the accuracy of all content
Ensuring you have rights to use any third-party materials
Compliance with third-party terms of use

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, including:

The Consumer Protection Act 68 of 2008
The Protection of Personal Information Act 4 of 2013
The Electronic Communications and Transactions Act 25 of 2002
Common law principles applicable in South Africa

15.2 Dispute Resolution Process

Step 1: Good Faith Negotiation The parties agree to attempt to resolve any dispute arising from these Terms through good faith negotiation for a period of 30 (thirty) days before initiating formal proceedings. Either party may initiate negotiations by providing written notice to the other party.

Step 2: Arbitration If the dispute cannot be resolved through negotiation, it shall be referred to and finally resolved by arbitration administered by the Arbitration Foundation of Southern Africa (“AFSA”) in accordance with its Rules for the Conduct of Arbitrations (the “AFSA Rules”), which rules are deemed to be incorporated by reference into this clause.

15.3 Arbitration Details

Seat of Arbitration: Johannesburg, South Africa
Language: English
Number of Arbitrators: One (1) arbitrator, unless the parties agree otherwise
Arbitrator Selection: In accordance with AFSA Rules
Award: The arbitrator’s decision shall be final and binding on both parties
Costs: Each party shall bear its own costs unless the arbitrator determines otherwise. The costs of arbitration (including arbitrator fees) shall be shared equally unless the arbitrator orders otherwise
Governing Rules: The arbitration shall be conducted in accordance with:
- The AFSA Rules
- The Arbitration Act 42 of 1965
- These Terms

15.4 Consumer Protection Act Rights

Important Notice: To the extent that the Consumer Protection Act 68 of 2008 applies, nothing in this arbitration clause is intended to limit any rights you may have under that Act, including:

The right to approach a court of competent jurisdiction (Section 69 of the CPA)
The right to refer a complaint to the National Consumer Commission (Section 71 of the CPA)
The right to approach the Consumer Tribunal (Section 70 of the CPA)
The right to participate in class actions (Section 69(2) of the CPA)

If there is any conflict between this arbitration clause and your rights under the Consumer Protection Act, your rights under the CPA will prevail.

15.5 Exceptions to Arbitration

Either party may seek urgent interim relief from the High Court of South Africa (Gauteng Division, Johannesburg) for:

Intellectual property infringement
Unauthorized access to the Services or our systems
Breach of confidentiality
Any matter requiring urgent interim or interdict relief pending arbitration

The seeking of interim relief shall not be deemed a waiver of the right to arbitrate.

15.6 Class Action Waiver

For Non-Consumer Transactions Only: To the extent permitted by law, you agree to resolve disputes on an individual basis. This class action waiver does not apply where prohibited by the Consumer Protection Act 68 of 2008.

For Consumer Transactions: If the Consumer Protection Act 68 of 2008 applies, you retain the right to participate in class actions as provided in Section 69(2) of the CPA.

15.7 Jurisdiction

Subject to the arbitration provisions above, the High Court of South Africa (Gauteng Division, Johannesburg) shall have non-exclusive jurisdiction over any disputes arising from these Terms.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Coppic regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.

16.2 Modifications to Terms

Notice of Changes:

We reserve the right to modify these Terms at any time
We will notify you of material changes by:
- Email to your registered email address
- Notice on our Website
- Notice within the Services
Notice will be provided at least 30 days before material changes take effect

Acceptance of Changes:

Your continued use of the Services after changes take effect constitutes acceptance of the modified Terms
If you do not agree with the modifications, you may cancel your subscription
For material changes, we may require you to affirmatively accept the new Terms

This modification clause complies with Section 49 of the Consumer Protection Act 68 of 2008.

16.3 Severability

If any provision of these Terms is found to be unenforceable, invalid, or in conflict with applicable law by a court of competent jurisdiction:

That provision will be limited, modified, or eliminated to the minimum extent necessary
The remaining provisions will remain in full force and effect
The unenforceable provision will be replaced with an enforceable provision that most closely reflects the intent of the original provision

16.4 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Coppic.

No waiver of any provision shall be deemed a further or continuing waiver of such provision or any other provision.

16.5 Assignment

Your Assignment Rights: You may not assign, transfer, or sublicense these Terms or your account without our prior written consent. Any attempted assignment in violation of this provision is void.

Our Assignment Rights: We may assign these Terms and our rights and obligations hereunder without restriction, including to:

Any affiliate or subsidiary
Any acquirer of all or substantially all of our assets
Any successor entity in a merger or consolidation

16.6 Force Majeure

We are not liable for any failure to perform or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters (floods, earthquakes, fires, storms)
War, terrorism, or civil unrest
Government actions or regulations
Labor disputes or strikes
Pandemics or epidemics
Failure of internet or telecommunications infrastructure
Cyberattacks or security breaches affecting third-party services
Power outages or utility failures

Performance will be suspended during the period of force majeure and will resume as soon as reasonably practicable.

16.7 Notices

Notices to You: We may provide notices to you by:

Email to your registered email address
Posting on our Website
In-app notifications
Physical mail to your registered address

Notices by email are deemed delivered 24 hours after sending.

Notices to Us: You may provide notices to us using the contact information in Section 17. Notices to us must be in writing and will be deemed delivered when received.

16.8 Feedback and Suggestions

If you provide us with feedback, suggestions, ideas, or other information about the Services:

We may use that feedback without any obligation to you
You grant us a perpetual, worldwide, royalty-free license to use the feedback
We are not obligated to implement any feedback
You waive any rights you may have in the feedback

16.9 Relationship of Parties

These Terms do not create:

A partnership, joint venture, or agency relationship
An employment relationship
A franchise relationship

You are an independent user of the Services.

16.10 Language

These Terms are drafted in English. If these Terms are translated into any other language, the English version will prevail in the event of any conflict or inconsistency.

16.11 Electronic Communications

Electronic Communications and Transactions Act Compliance: In accordance with the Electronic Communications and Transactions Act 25 of 2002:

We may communicate with you electronically
Electronic communications satisfy any legal requirement for written communication
You consent to receive electronically any agreements, notices, disclosures, and other communications
You may withdraw your consent to electronic communications by contacting us

16.12 No Third-Party Beneficiaries

These Terms are for the benefit of you and Coppic only. No third party has any right to enforce or rely upon any provision of these Terms.

17. Contact Information

If you have any questions about these Terms or the Services, please contact us:

Coppic

Website: https://www.coppic.app
Contact Page: https://www.coppic.app/contact/
Email: support@coppic.app

For POPIA-related inquiries (Information Officer):

Email: popia@coppic.app

For Consumer Protection Act inquiries:

You may also contact the National Consumer Commission at:
- Website: https://thencc.org.za/
- Telephone: 012 065 1940

18. Acknowledgment

By using our Services, you acknowledge that you have:

Read and understood these Terms and Conditions in their entirety
Agreed to be bound by these Terms
Understood your rights under the Consumer Protection Act 68 of 2008
Understood how your personal information will be processed under POPIA
Had a reasonable opportunity to seek independent legal advice before agreeing to these Terms

END OF TERMS AND CONDITIONS

References and Legal Basis

This document incorporates provisions from and references to:

Consumer Protection Act 68 of 2008 – Sections referenced include:
- Section 11 & 12: Direct marketing
- Section 40: Fair and honest dealing
- Section 44: Right to cancel
- Section 48: Fair, just and reasonable terms
- Section 49: Unfair contract terms
- Section 53-61: Fair value, good quality and safety
- Section 69-71: Complaint resolution
Protection of Personal Information Act 4 of 2013 (POPIA) – Sections referenced include:
- Section 11: Processing limitation
- Section 19: Security measures
- Section 23: Right of access
- Section 24: Correction of personal information
- Section 56: Information Officer designation
- Section 74: Complaints to Information Regulator
Arbitration Act 42 of 1965 – Governing domestic arbitration in South Africa
Arbitration Foundation of Southern Africa (AFSA) – Leading arbitration institution in South Africa
- Website: https://arbitration.co.za
Electronic Communications and Transactions Act 25 of 2002 – Electronic communications and transactions
Value-Added Tax Act 89 of 1991 – VAT compliance
Copyright Act 98 of 1978 – Intellectual property protection
Trade Marks Act 194 of 1993 – Trademark protection

Document Version: 1.0
Last Updated: January 5, 2026
Next Review Date: January 5, 2027